Feature Request & Feedback List

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This is THE place to post your Cratejoy product feedback and suggestions.

 

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Block Universal Log In

Currently anyone who has an account on any Cratejoy merchant's website may also log in to any other CJ Merchant website. These user accounts should not be universal. It creates confusion for the customer if they are able to log in to your account and assume they've purchased from you. As a merchant we claim they do not have an account with us, in reality they are able to log in to our website and claim they do. This creates confusion for the customer, especially between competing merchants. 

  • Patrick Claytor
  • Aug 1 2016
  • Attach files
  • Jack H commented
    August 16, 2016 17:29

    YES!

    This is unfortunately one of the most annoying features of the Cratejoy platform.  We hear from customers about this fairly often and I know we are losing sales because of it.

    Customers have no idea which stores are on Cratejoy or not, so it's very confusing for them to see a messaging saying they have already created an account with a store, as in their mind they have never shopped with that store before.  

    Ultimately most just get confused and choose not to buy.

  • Nathaniel Vazquez commented
    August 20, 2016 06:50

    absolutely.  I get an email like the one below every day or two:

     

    "Actually, I tried around five times to sign-up but it kept telling me I had my password wrong. I just got too frustrated to continue"

     

    The customers are incredibly (and justifiably) confused by this. It makes us look silly when we try to explain that they already have an account because they bought something completely unrelated from another store last year.

     

    It's not a huge % of sales, but we do lose sales to this frustration and it's a customer service headache.

     

  • Nathaniel Vazquez commented
    August 20, 2016 23:31

    I'll post one more for an example and then I won't post any more, but if we get one every day or two I'm sure they add up across all the merchants.  Here is one of the two from today: 

    "So, created a new account with all my details and that's what I got:
    Good news! You already have an account. You created it when you signed up for another Cratejoy powered merchant.(Click here (https://www.pipsticks.com/customer/forgot_password) to reset your password.)
    As I wasnt to press Checkout button again I need to refill all my data yet again...
    So, what's going on here? Am I doing something wrong?"

     

    People are just incredibly confused.  I respect that this is probably baked deeply into the code-base and won't be easy to change.

     

  • Anastasia Miliano commented
    August 29, 2016 16:37

    Agreed! We get emails like this all the time. Unfortunately, I assume a lot of people get frustrated and don't bother to email.

    "Greetings- I'm trying to place an order but it keeps saying that my password is invalid. Is there a particular format the password needs to be in? Do I have to set up an account first? Thank you!"

    Shared emails/passwords across sites also means that if one merchant blocks a user (by changing their password), the customer is locked out of all of their Cratejoy accounts. Yikes.

     

  • joy collins commented
    August 31, 2016 20:21

    Yes it does. Had a customer try to purchase five different times because of this!!!! 

  • Cristian Valbuena commented
    September 2, 2016 22:06

    Agree. 

    This is very important for customer experience. 

     

  • Candice Mizell commented
    October 25, 2016 00:09

    I think a few customers enjoy this feature, so allowing the customer to choose to use the same login across all Cratejoy-hosted stores would be a good option.

  • Kate Gray commented
    October 25, 2016 03:28

    I lose customers because of this. It creates distrust. It is confusing. They don't know if my box is our box name or cratejoy. I want an autonomous brand.

  • Fix It commented
    October 29, 2016 23:41

    YES!  Please fix this... It is horrible!!!!!

  • Guest commented
    November 29, 2016 16:08

    This is a terrible feature and needs to be rectified as soon as possible! 

  • Katie Fowler Hawkins commented
    December 5, 2016 22:31

    I agree! Most of the customers that encounter this issue are totally confused by it and don't even realize or remember having used their email somewhere else on Cratejoys marketplace or other subscription boxes. They will insist to me that they haven't.... and it is SO awkward having to "insist" that obviously they have!

  • Jessica Principe commented
    January 21, 2017 17:12

    Yes to this a thousand times over. I understand this would probably be a major undertaking to the framework of the platform but I just experienced it from a customers perspective and it was incredibly frustrating. It would absolutely have been a deal breaker for me if I didn't understand why it was happening. Merchants lose sales and collectively, cratejoy is losing a ton too! 

     

    Also, regardless if the password is correct or not, it always rejects it and forces a password reset. Wayyyy too many steps. 

  • Jessica Soto commented
    August 5, 2017 03:36

    Agree!

  • Aaron Mead commented
    September 23, 2017 12:37

    This is by no means an ideal situation, but for the record, there is a workaround you can give users... at least for gmail, I'm not sure if other email providers behave the same.

     

    Say my email is aaron@gmail.com.  If you add a + and some text before the @ sign, it will still go to your same email address, but Cratejoy will view it as a separate email.  So you could have aaron+coffeebox@gmail.com, aaron+snackbox@gmail.com, etc.  This is how I have separate logins for some of the freelance work I do.