Feature Request & Feedback List

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This is THE place to post your Cratejoy product feedback and suggestions.

 

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We read all of the feedback posted in this list, even if we don't directly reply to it.  

Allow customers to push back renewal a month (instead of skipping an entire renewal period of 3 or 6 months)

If someone is on a 3-month plan, right now they have to skip 3 months or skip no months. They can't just push it back one month.

This isn't super clear and probably not what most people intend to do when they click "skip" -- they want to just skip that one month's rebill.

It would be nice if they could choose to "not renew this month" or "push back renewal one month" instead. And then their 3-month subscription would renew next month, instead of us losing them for 3 or 6 whole months.

  • Dorian Wagner
  • Mar 8 2016
  • Planned
  • Attach files
  • Katlyn E. commented
    March 10, 2016 22:22

    I think thats a really great idea. We see some customers who skip their 3 6 12 month renewal and after the renewal passes they cant unskip or come back so they are stuck out of a bag for those months, which they probably don't realize. Some do but some don't. customers who inquired about why they cant unskip after they skipped because they want to come back, we have told to just cancel that current sub and start a new one in order to get back on for a specific months sub. 

  • Amber Golightly commented
    March 20, 2016 19:33

    Yessss! 

  • mike milyavsky commented
    April 9, 2016 13:53

    Yes please! There is almost no circumstance when a customer would want to skip a 6 month renewal, they want to skip the next box! This should be a skip shipment feature vs a skip renewal feature and it should always be for one month

  • Adam R commented
    May 10, 2016 17:23

    please please make this upgrade

  • Dianne C commented
    January 25, 2017 11:32

    Yes please! The "Skip Next Renewal" copy only makes sense for month-to-month customers. It's such a poor experience and confusing for customers on 3, 6 or 12 month prepaid subscriptions.

    We need a solution to either:

    1. Change the function to skip the next shipment only and update the copy for the CTA to "Skip Next Shipment" so that ALL customers have the option of skipping a shipment if they wish, not just month-to-month customers
    2. Give us the ability to hide the "Skip Next Renewal" button for customers on 3, 6, or 12 month prepaid subscriptions to remove the confusion.
  • Guest commented
    February 13, 2017 00:35

    Yes a much needed feature.  A great way NOT to lose people who need a break but don't want to leave! :)

  • Amanda Knighten commented
    May 9, 2017 17:52

    What about considering pushing the payment date which could allow to "skip" a month.  Lots of recurring auto-ship companies have a button to allow for this.  Essentially you can change the auto-ship date up to 30 days from original date.  For example if your auto-ship date is May 15 you could push it to June 15th.  

  • Pashmina Lalchandani commented
    June 15, 2017 22:52

    Cant fill out form to beta test

  • Admin
    Emily B commented
    June 15, 2017 23:01

    Sorry about that, Pashmina! Can you please try again? Should be open for submissions.